Privacy policy

The controller within the meaning of the GDPR and other data protection provisions is:

SELTUA GmbH & Co. KG (Telemarketing International), Dornacher Str. 3, 85622 Feldkirchen b. München, Germany

Phone: +49 89 1222183-0 · Fax: +49 89 1222183-99 · Email: info@telemarketing-international.com · Website: www.telemarketing-international.com

The company is represented by SELTUA Verwaltungs GmbH, which in turn is represented by its managing director Mehmet Okur. For all questions about data protection and to exercise your rights, you can reach us using the contact details above.

We process personal data only where this is permitted by law or where you have consented. The legal bases we rely on are in particular: your consent (Art. 6 (1) (a) GDPR); the performance of a contract or steps taken prior to entering into a contract (Art. 6 (1) (b) GDPR), for example for enquiries about our services; compliance with a legal obligation to which we are subject (Art. 6 (1) (c) GDPR), for example retention obligations under tax and commercial law; and safeguarding our legitimate interests or those of a third party, provided your interests, fundamental rights and freedoms do not override them (Art. 6 (1) (f) GDPR). In rare cases processing may serve to protect vital interests (Art. 6 (1) (d) GDPR).

Every time our website is accessed, our system automatically collects data and information from the accessing device. This may include the browser type and version used, the operating system of the accessing system, the previously visited page (referrer), the sub-pages accessed on our site, the date and time of access, the (truncated) IP address and the internet service provider of the accessing system. This data is stored in the log files of our server. We do not merge this data with other personal data and we do not draw conclusions about your person.

Processing takes place on the basis of our legitimate interest (Art. 6 (1) (f) GDPR) in delivering the site free of technical errors and in the security and stability of our systems. The data also serves to avert danger in the event of attacks on our information technology systems and is evaluated for this purpose where needed. Log files are deleted as soon as they are no longer required to achieve the purpose; where they are stored for security purposes, the data is deleted or anonymised after 30 days at the latest. Storage beyond that is possible where IP addresses are needed to investigate a specific attack.

Our website uses cookies and comparable technologies (for example information stored in the browser). Cookies are small text files stored on your device that allow a browser to be recognised via an individual character string. Technically necessary cookies, which make the operation and the basic functions of the website possible in the first place, are used on the basis of Section 25 (2) TDDDG and our legitimate interest in a functioning website (Art. 6 (1) (f) GDPR); no consent is required for these.

All non-necessary cookies and technologies, in particular for analytics, marketing or tracking purposes, are used exclusively with your prior, explicit consent under Section 25 (1) TDDDG in conjunction with Art. 6 (1) (a) GDPR. You give your consent via our cookie banner (consent management), where you can select individual categories. You can withdraw consent at any time with effect for the future by changing your selection in the cookie settings. In addition, you can prevent cookies from being stored in your browser settings and delete cookies that have already been set; in that case not all functions of the website may be fully available to you.

Lead Forensics (marketing category): on our website we use, only after the consent described above, the Lead Forensics service provided by Lead Forensics Ltd, United Kingdom. The service evaluates the IP address of your visit in order to identify the company behind it (business-to-business visitor identification); identifying individual natural persons is not the purpose. For this purpose a cookie is set and your IP address is transmitted to and processed by Lead Forensics. The legal basis is your consent (Section 25 (1) TDDDG in conjunction with Art. 6 (1) (a) GDPR); without consent the service is not loaded. Lead Forensics is contractually bound as a processor under Art. 28 GDPR. Processing takes place in the United Kingdom, for which an adequacy decision of the European Commission exists. You can withdraw your consent at any time with effect for the future via the cookie settings.

If you contact us by email or via a contact form, the data you transmit (for example name, email address, phone number and the content of your message) is stored in order to handle your enquiry. The legal basis is Art. 6 (1) (b) GDPR where your enquiry is aimed at concluding or performing a contract, and otherwise our legitimate interest in answering your request (Art. 6 (1) (f) GDPR). The data is deleted as soon as the enquiry has been dealt with conclusively and no statutory retention obligations stand in the way. It is not passed on to third parties.

If you request a call back via our call back form, we process the data provided there (name, phone number, preferred time window) exclusively to carry out that call. The legal basis is Art. 6 (1) (b) GDPR (steps taken prior to entering into a contract, at your request). The data is deleted as soon as the call back has been dealt with conclusively and no statutory retention obligations stand in the way.

You can also reach us via WhatsApp. We use a business WhatsApp Business account for this. If you contact us via WhatsApp, we process the data you provide there (in particular your mobile number, your profile name and the content of your message) to handle your enquiry; the legal basis is Art. 6 (1) (b) GDPR or our legitimate interest in being easy to reach (Art. 6 (1) (f) GDPR). The provider of the service is WhatsApp Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. When using WhatsApp, data (including communication metadata) is transferred to WhatsApp and may reach third countries, in particular the USA; the transfer is based on the European Commission's standard contractual clauses or on the adequacy decision for the EU-US Data Privacy Framework, where applicable. Details can be found in WhatsApp's privacy policy (https://www.whatsapp.com/legal/privacy-policy-eea). Contacting us via WhatsApp is voluntary. You can send us any request by phone, email or contact form instead.

If you subscribe to our newsletter, we use the email address provided at registration and further details requested in the form exclusively to send the newsletter. Registration takes place using the double opt-in procedure: after signing up you receive a confirmation email with which you confirm receipt. To document and evidence a proper registration process, we store the time of registration and of confirmation as well as the IP address used. The legal basis for sending is your consent under Art. 6 (1) (a) GDPR in conjunction with Section 7 (2) UWG.

Our newsletters may contain so-called tracking pixels with which we statistically evaluate whether and when an email was opened and which links were clicked, in order to improve the newsletter. This performance measurement only takes place with the consent you gave separately during newsletter registration (Art. 6 (1) (a) GDPR). You can withdraw your consent to receiving the newsletter and to performance measurement at any time with effect for the future, for example via the unsubscribe link in every newsletter. We treat unsubscribing from the newsletter as a withdrawal of consent to performance measurement as well. The data is not passed on to third parties.

The purpose of our company is to provide telemarketing and sales services (including contact by phone, appointment setting, lead generation, customer care and market surveys) for our clients. In this context we process personal data of our clients and their contacts in order to initiate and perform the respective contracts on the basis of Art. 6 (1) (b) GDPR, and to comply with legal obligations under Art. 6 (1) (c) GDPR.

Where we provide telemarketing services on behalf of and following the instructions of our clients, and use their contact data of prospects or customers in doing so, we act as a processor within the meaning of Art. 28 GDPR; in those cases the respective client remains the controller under data protection law, and we have concluded a data processing agreement with them. Where we ourselves decide on the purposes and means of processing, for example when initiating our own business contacts, we are the controller; the legal basis is then our legitimate interest in conducting and promoting our business activity (Art. 6 (1) (f) GDPR).

For promotional phone calls we observe the requirements of Section 7 UWG: we only make calls to consumers for advertising purposes where prior explicit consent exists, and calls to other market participants only where at least presumed consent exists. Where phone conversations are recorded for quality assurance or evidence purposes, this happens exclusively after prior information and with your consent (Art. 6 (1) (a) GDPR); you can object to recording at any time without any disadvantage to you. You have the right to object at any time to processing of your data for direct marketing purposes (see section 10); after an objection we add you to an internal suppression list in order to prevent further promotional contact.

If you send us an application, for example by email or via a web form, we process your personal data exclusively for the purpose of conducting the application process. The legal basis is Section 26 (1) BDSG in conjunction with Art. 88 GDPR and Art. 6 (1) (b) GDPR. If an employment relationship comes about, the data is further processed for its administration in compliance with statutory provisions. Otherwise we delete application documents no later than six months after the application process has ended, unless legitimate interests prevent deletion. Such a legitimate interest exists, for example, in a burden of proof in proceedings under the German General Equal Treatment Act (AGG). If you have consented to longer storage, for example to be included in a talent pool, the storage period follows your consent.

Within our company only those units receive access to your data that need it to perform their tasks. To provide our services we use carefully selected service providers (for example for hosting, IT maintenance, email and newsletter delivery). These are contractually bound under Art. 28 GDPR and process personal data exclusively on our instructions. Data is passed on to further recipients only where this is permitted by law or necessary to perform a contract, or where you have consented.

Personal data is transferred to a third country outside the EU/EEA only where an adequate level of data protection exists, for example on the basis of an adequacy decision of the European Commission or through appropriate safeguards such as the standard contractual clauses, or where you have expressly consented. We will inform you about the specific recipients and safeguards on request.

Under the GDPR you have extensive rights. You have the right of access to the data processed about you (Art. 15 GDPR), the right to rectification of inaccurate data or completion of incomplete data (Art. 16 GDPR), the right to erasure (Art. 17 GDPR), the right to restriction of processing (Art. 18 GDPR) and the right to data portability (Art. 20 GDPR), where the respective statutory requirements are met. To exercise these rights an informal message to the contact details in section 1 is sufficient.

Right to object: you have the right, on grounds relating to your particular situation, to object at any time to processing of personal data concerning you which is based on Art. 6 (1) (e) or (f) GDPR; this also applies to profiling based on those provisions. Where we process your data for direct marketing purposes, you have the right to object at any time and without giving reasons to that processing, including any related profiling; after such an objection we no longer use your data for advertising purposes.

Where processing is based on consent, you have the right to withdraw it at any time with effect for the future. The lawfulness of processing carried out up to the withdrawal remains unaffected.

Without prejudice to other remedies, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data infringes the GDPR. The supervisory authority responsible for us is the Bavarian Data Protection Authority (Bayerisches Landesamt für Datenschutzaufsicht, BayLDA), Promenade 18, 91522 Ansbach, Germany. You may, however, also contact the supervisory authority of your habitual residence, your place of work or the place of the alleged infringement.

We process and store your personal data only for as long as is necessary to achieve the respective purpose, or as provided for by statutory retention periods (in particular commercial and tax law periods of generally six or ten years). Once the purpose no longer applies or the relevant period expires, the data is routinely deleted or its processing restricted in accordance with statutory provisions.

We have implemented numerous technical and organisational measures to ensure the most comprehensive protection possible of the data processed via this website. Our website uses SSL/TLS encryption to secure transmission. Nevertheless, internet-based data transmissions can in principle have security gaps, so absolute protection cannot be guaranteed. You are therefore free to transmit personal data to us by alternative means, for example by phone.

A decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, does not take place.

This privacy policy is currently valid. As our website and our offering develop further, or due to changed statutory or regulatory requirements, it may become necessary to adapt this privacy policy. The version currently in force can be retrieved on our website at any time.